1. General Information
Access to and use of the website https://usa.zhoelalamilano.com (the “Site”) and related services (collectively, the “Services”) are made available to you in accordance with the following Terms and Conditions (the “Terms”) and any other rules posted on the Site. By using the Services, such as placing orders on the Site, you are agreeing to all of the Terms Of Service.
1.2 The Seller may at any time modify or amend the Terms. Changes will be effective when posted on the Site with no other notices provided and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the Site.
1.3 If the Customer is under the age of 18 or the legal age for giving consent hereunder pursuant to the applicable laws in his country (the “legal age”), he must obtain permission from his parent(s) or legal guardian(s) to use the Site. If you are the parent or legal guardian of a minor who is creating an account, you must accept and comply with these Terms on the minor’s behalf and you will be responsible for the minor’s actions, any charges associated with the minor’s use of the Site and/or Services or purchases made on the Site. If the Customer under legal age does not have consent from his parent(s) or legal guardian(s), he must stop using/accessing this Site and/or Services.
1.4 All software and Content (which is defined as, or includes, any text, audio or music, video, graphics, pictures, and image) are our intellectual property and are protected by intellectual property and copyright laws and international treaty provisions. The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorised by us. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without our prior consent or authorization. Any such unauthorized actions may result in civil consequences or criminal penalties.
2. Trade Policy
2.1 The sale of Products is aimed at people who are over eighteen (18) years of age. If the Customer is under the legal age, he can place an Order only with involvement of a parent or guardian.
2.2 The information set out in the Terms and the details contained on this Site do not constitute an offer for sale but rather an invitation to treat. No Contract in respect of any Products shall exist between the Customer and the Seller until we have shipped the Products to your address. A Contract will relate only to those Products which the Seller deliver to the Customer.
2.3 To submit an Order, the Customer will be required to follow the online shopping process on the Site. After this the Customer will receive an Order Confirmation which will act as an acknowledgement of his Order.
2.4 An Order is only considered accepted by the Seller upon the Order being shipped to the delivery address provided by the Customer. No order will be shipped to a post office box or to individuals that can not identify their identity and the corresponding address.
2.5 The prices, descriptions or availability of any Products are subject to change without notice.
3. Procedures and purchase process
3.1 The images and colours of Products, in some cases, may not correspond to reality, because of the technical characteristics and resolution of the equipment and software that comes with the device used by the Customer. The images and the colours of the Products should therefore be considered indicative and illustrative and are not guarantees of the quality of Products. Seller shall not be responsible for any inappropriate images or colours of Products due to these technical reasons.
3.2 To place an Order, the Customer must carefully follow the instructions and procedures indicated by the Site.
3.4 After selecting the Products, by completing the order form on the Site, the Customer is required to verify the accuracy of the content of his own Order.
3.5 The Order is made by confirmation of the same by the Customer and is subject to the acceptance of the Terms and payment of the price, taxes and shipping costs indicated in the order form. The order processing receipt does not constitute acceptance of the Order.
3.6 In case of acceptance of the Order, the Seller will send to the Customer by email (to the email address indicated by the latter during the registration process on the Site) an order confirmation (hereinafter “Order Confirmation”), containing a summary of all the information provided by the Customer and by the same specified in the order form (customer data, identifying characteristics of the product purchased, method of payment, shipping address), as well as the details of the price and the cost of shipping.
3.7 The purchase and the related sales contract is deemed finalized with the receipt by the Customer of the aforementioned e-mail communication containing the Order Confirmation. All Order Confirmations are written in English. The Order runs in the terms specified in the Order Confirmation, subject to the availability of the ordered product.
3.8 If the Customer wishes to make changes or corrections to an already confirmed order, he must contact us here. Except as expressly provided for by the Terms, the Order confirmed will not be further modified or cancelled.
3.9 The Seller reserves the right not to accept an order for any reason at its sole discretion. The Customer Service team will contact the Customer as soon as possible if there are any problems with the Order.
4. Availability of products
4.1 The Customer acknowledges that the availability of products offered on the Site is limited.
The availability of the Products relates to their actual availability when the Customer places the Order. This availability must still be considered indicative only because, due to the simultaneous presence of multiple users on the site, the Products could be sold to other customers before receiving the Order Confirmation. Items in the shopping basket are not reserved and they could be purchased by other customers.
4.2 Even following the sending of the Order Confirmation by the Seller, there may be cases of partial or total unavailability of the Products. In this case, the Order will be automatically adjusted with the elimination of the Product is unavailable and the Customer will be notified by the Seller, via e-mail, no later than ten (10) working days from receipt of the Order by the Seller.
4.3 The Customer has the right to cancel an Order due to the unavailability partial or total of your Products. To this end, the Customer must send an e-mail notice to the Seller here.
4.4 In cases where the Customer should request the cancellation of the Order, due to the unavailability of one or more of the products purchased, the Seller will reimburse the
full amount received under the sale within three (3) working days from the day he learned of the decision of the Customer to cancel the Order.
5. Product prices
5.1 The selling prices of the Products offered in local currencies or in US Dollars (USD).
5.2 The total amount of each Order will include the shipping costs, indicated and calculated at the conclusion of the purchase process and before payment.
5.3 The Seller reserves the right to change the prices of Products at any time without notice. In any case, the Customer will be charged the prices displayed on the Site upon confirmation of each Order, and also indicated in the Order Confirmation sent by email, by the Seller to the Customer.
6.1 Payment Order may be made by the Customer through:
a) Credit Card
The Customer, after confirming the Order, can make the payment using either a credit or debit card, also prepaid, in compliance with the relevant conditions.
The payment transactions by credit or debit card, also prepaid, shall be governed by regulations adopted by individual bank circuits of belonging.
The confirmation of the successful outcome of each Order will take place only after verification of the card data used by the Customer for payment and upon receiving the authorization to carry out the charge on said card.
The card details used by the Customer for payment will be handled in strictest confidence directly from the bank circuit manager.
The Seller is not responsible for any fraudulent or illegal use, by third parties of the card used by the Customer for payment of the Products purchased on the Site.
In this regard, the Seller reserves the right to cancel the transaction in the case of suspected fraudulent use of a card used for the purchase of Products. For added security, the Seller may request, at any time, information or documents, without which reserves the right to decline the transaction.
The Customer, after confirming the Order, will be redirected to www.paypal.com website, where he can make the payment using either his account, a credit or debit card, also prepaid, according to accepted by Paypal methods and in compliance with the relevant conditions.
The Customer, after confirming the Order, will be redirected to www.alipay.com website, where he can make the payment using his account, according to accepted by Alipay methods and in compliance with the relevant conditions.
6.2 In placing an Order the Customer:
– confirms that the Credit/Debit card(s) or PayPal account used is his own or that he has been authorised by the owner to use it;
– authorises the Seller to process a charge or charges on his credit/debit card or PayPal account in the amount of the total purchase price of his Order;
– also expressly authorises the Seller to use personal information provided by him to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about him to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information.
If card issuer of the Customer refuses to authorise payment to the Seller, he will not be liable for any delay or non-delivery.
6.3 Our payment processes meet the stringent international security standards set down by the Payment Card Industry to make your shopping experience safe and secure.
7. Shipments and costs
7.1 The Orders will be shipped and delivered, by courier, to the address specified by the Customer in the process of compiling the Order, no later than thirty (30) days from acceptance of the Order. The Customer will be given an indication of the expected delivery time when he places the Order online. The Seller will try his best to meet these estimates but cannot guarantee that such estimates must be met.
7.2 For each Order, the Seller shall issue regular transport document of Products shipped. The transport document shall contain the information provided by the Customer during the purchase process. After issuing the transport document, no changes can be made to the data therein.
7.3 The shipping costs will be displayed, along with the other costs related to the purchase, at the end of the purchase process and before payment.
7.4 Upon delivery, the Customer is required to verify the Products to determine compliance with his Order. Any anomalies (such as, by way of example and not exhaustive, ampering, damaged package, damage to the products, lack of products or discrepancy between the Products ordered and those received or deviations of these with respect to what is
stated in the transport document) must be immediately and specifically (i) noted in writing on the delivery document issued by the carrier and signed by the Customer and (ii) referred to the Seller here.
7.5 The Seller can not be held responsible for mistakes in delivery, due to inaccuracy or incompleteness in filling in the Order by the Customer.
7.6 The Customer can track the status of fulfilment of his own Order, by going to “Customer Area” of the Site, with the credentials generated at registration.
8. Right of withdrawal
8.1 Within a period of fourteen (14) calendar days from the day of receipt of the Order, the Customer has the right to terminate, in whole or in part, from the sale contract, without giving any reason.
8.2 To exercise the right of withdrawal, the Customer must inform the Seller of his will here. After receiving this communication by the Customer, the Seller will communicate without delay to the Customer the address to return the Products subject to withdrawal.
8.3 In case of withdrawal, the Customer must return to Seller the Products subject to withdrawal, delivering them to the carrier for shipment, without undue delay, but no later than the period of fourteen (14) calendar days from the day he communicated to the Seller its intention to withdraw from the sales contract.
8.4 For the return of Products, the Customer is free to contact his preferred courier but he shall ensure that the purchased Goods is returned to the Seller within fourteen (14) calendar days from the delivery date. The proof of return, the shipping costs and the risks connected to the shipment are on the sole responsibility of the Customer.
8.5 Without prejudice to the foregoing, the right of withdrawal, means properly exercised if the following conditions are respected:
a) Products must be returned in a perfect state and in their original packaging;
b) the identification tag of the Products provided must not have been tampered with and has to be applied to them;
c) the Products must be accompanied by a copy of the transport document that the Customer received together with the original Order.
8.6 Without undue delay and in any case no later than fourteen (14) calendar days from the day on which the Seller has received the return of the Products by the Customer, confirming that the Products are in their original state, the Seller will reimburse the Customer the amount received for the purchase of the Product. Please note that we will not be able to provide a refund on any shipping fees charged for the original Order. In the event that the Customer has used the goods to the extent necessary to establish the nature, characteristics and operation, the Customer will be held responsible for the relative decrease in value and repayment of the fee collected by the Seller will be proportionally decreased. It is understood that, in case of damage of the Products by the Customer in the course of their use, no refund will be due by the Seller with reference to the damaged property.
8.7 The consideration is deemed repaid in terms, where the amounts are credited with prior to the expiration of the fourteen (14) calendar days from the day on which the Seller has
received the return of the Products by the Customer. In any case, the Seller can not be held responsible for the delays in crediting attributable to the bank support.
8.8 The withdrawal is only permitted for the Products purchased on the Site. The right of withdrawal of the Customer is therefore excluded in cases where the products were purchased from official dealers throughout your country. Likewise you will not be required of such costs resellers in connection with the Products purchased on the Site.
The Seller does not guarantee that the use of the Site and Services will be error-free or that the Site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.
10. Communications and contacts
All communications between Customer and Seller must be written in English and shall be sent by electronic mail:
– by the Seller, to the email address specified by the Customer during the registration process;
– by the Customer, contacting us here.